What can I do if I forget my login username or
password?
If you forget your username or if you don’t yet have one,
simply give us a call at (631) 289-8401 x2515 and we’ll be happy to help you out.
If you’ve forgotten your password simply enter your username,
click the “Forgot Your Password” checkbox, and click the “Sign In” button, and your
password will be e-mailed to you. Or feel free to call us and we’ll be happy to
help you.
How do I get to my Order Guide to place
an order?
To open your current Order Guide hover your mouse over
the Order button and click on either History, Standard Order Guide, or you can select
one of your Custom Guides.
How can I view my Account History and past invoices?
You can view your current Account History including your past
invoices, simply click on the Account button on the main menu.
Here you can view your invoices. Additionally you may open and
view your most recent invoice to date. The previous invoices are there for your
reference. You can also view your Past Due and Total Due amounts on the Account
page.
How do I print my Order Guide?
To print your entire order guide with columns for quantities
hover your mouse over the Reports button, then hover your mouse over the Guides
menu option, then click on the Order Guide you would like to print.
To print the Order Guide you selected, hover your mouse over
the Advanced button located on the upper right hand part of your screen, and click
on the Print menu option. A popup window will display asking you how many Quantity
fields you would like to print with each item on your Order Guide. Simply select
the number of Quantity fields you would like from the drop down menu and click the
Print button to print your Order Guide with the fields.
Can I change my password, and if so how?
Yes, you have full control over the password that you would
like to use. After we give you your initial password you can change your password
by hovering over the Admin button, then hovering over User Options, and selecting
Change Password. You will then have to enter your old password, and your new password
twice, then click on Update to save your changes.
We suggest that you change your password to something appropriate
that you will remember, and that you include at least one letter and one number
as part of your password.
How do I change how my Order Guide is sorted by default?
To change your Order Guide’s default sort order hover your mouse
over the Admin button on the main menu, then hover over User Options, and select
Change Default Sort. You can sort your Order Guide in four different ways. After
you’ve selected the options you want click on Save to save your changes and go back
to your Order Guide.
We have found that most people prefer to have their Order Guide’s
sorted first by Category Description, and then by Item Description. However, feel
free to play around with your sort order and find the order that works best for
you.
How do I search for items within my Order Guide?
Searching for items within your Order Guide is very easy. Simply
click on the Search textbox on the top of your Order Guide and type in the name,
or item number of the item you would like to search for, then hit the Enter key.
All the items that match your search will be displayed for you.
To go back to your full Order Guide, click on the Back button
located in the top-right portion of your screen.
How can I order something that is not on my current Order Guide?
To order something that is not currently on your Order Guide
use the Search textbox at the top of your current Order Guide and in the drop down
box next to it select Item Master. Search for the item description, number, or category
that you would like. This will show you all the items that we currently have that
match your search.
To order the item or items that you searched for simply add
the quantity you want and click on the Back button to go back to your Order Guide.
How can I find Kosher items?
All our Kosher items are marked either by a KOS or
a KLB to the right of the item description.
What status symbols do you have and what do they mean?
We have a number of status symbols that you may see when placing
your order. They include the following:
INF - This indicates that there is additional information available
when you click on the item number.
KLB - This indicates that the item is a Kosher item and the price
is per pound.
KOS - Items that have this label are certified Kosher.
LBS - These items are sold by the pound.
NEW - These items are our newest items.
R - Items labeled with an R have a link to
like items that you may order.
S - Items labeled with an S are out of stock
and have a substitute item which you can purchase
instead.
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